Acceptance of these Terms

These Terms and Conditions (the “Terms”) govern your access to and use of SH3 Digital websites, SH3 Digital Academy™, AI in a Pinch™ courses and resources, digital products, workshops, assessments, consulting information, and related services (collectively, the “Services”).

By accessing the Services, creating an account, enrolling in a course, purchasing a product, booking a service, or otherwise using the website, you agree to these Terms and to any product-specific terms presented before purchase. If you do not agree, do not use or purchase the Services.

About SH3 Digital

SH3 Digital is a business intelligence and AI-readiness company based in Burlington, Ontario, Canada. SH3 Digital Academy™ is the education and professional learning division of SH3 Digital. AI in a Pinch™ is a flagship learning and product series, and the P.I.N.C.H. Method™ is a proprietary SH3 Digital framework.

References to “SH3 Digital,” “we,” “us,” or “our” include the SH3 Digital business and the divisions, programs, brands, and products it operates, unless the context requires otherwise.

Eligibility and authority

You must be legally capable of entering into a binding agreement in your jurisdiction. If you are under the age of majority, a parent or legal guardian must review and accept these Terms and supervise your use of the Services.

If you use the Services on behalf of a company, organization, or team, you represent that you have authority to bind that entity to these Terms and any applicable service agreement.

Accounts and security

Some Services may require an account. You agree to provide accurate, current information, maintain the confidentiality of your login credentials, and promptly notify us of suspected unauthorized access.

You are responsible for activity conducted through your account unless caused by our failure to use reasonable safeguards. Accounts and course access may not be shared, resold, transferred, or made available to unauthorized users unless a team or enterprise licence expressly permits it.

Orders, pricing, payment, and taxes

Prices, currencies, payment schedules, and included items will be displayed on the applicable product, checkout, proposal, or service agreement page. Prices may change prospectively without notice. A price change will not alter a completed purchase unless the order is cancelled or refunded by agreement.

You authorize the applicable payment processor to charge the payment method provided. You are responsible for applicable sales taxes, duties, currency conversion fees, and financial institution charges unless the checkout page states otherwise.

We may decline or cancel an order where there is a pricing error, suspected fraud, unauthorized use, technical failure, legal restriction, or product unavailability. If payment has been captured and we cancel the order, we will return the amount received for the cancelled item.

Online agreements and order confirmation

Information shown before purchase, including the product description, price, payment terms, delivery method, access period, cancellation terms, and these Terms, forms part of the purchase agreement. An electronic confirmation, receipt, or enrolment email may serve as the written copy of the agreement.

You are responsible for reviewing the order confirmation and promptly reporting errors. Keep a copy of the confirmation, these Terms, and any product-specific terms for your records.

Digital delivery and access

Digital products may be delivered by download link, email, learner dashboard, membership area, cloud folder, or another method described at purchase. Course access begins when the account, link, or learning area is made available, unless another start date is stated.

Access periods, completion deadlines, update periods, and included support may differ by product. The applicable course or product page controls. You are responsible for downloading permitted materials before access expires and for maintaining compatible equipment, software, and internet access.

We do not guarantee uninterrupted access. Maintenance, security events, third-party outages, force majeure events, or platform changes may temporarily affect availability. Where reasonably possible, we will restore access or provide an appropriate alternative.

Refunds, cancellations, and exchanges

The refund or cancellation policy displayed on the applicable product page, checkout page, proposal, or service agreement is incorporated into these Terms. Different rules may apply to downloadable products, self-paced courses, live workshops, consulting services, bundles, subscriptions, and organization licences.

Unless a product-specific policy states otherwise, do not assume that an accessed course, downloaded digital product, completed session, or customized service is refundable. Contact SH3 Digital before purchasing if the refund terms are unclear.

Where applicable law gives you a cancellation, refund, delivery, or disclosure right, that law prevails over any inconsistent part of these Terms.

Courses, workshops, and program changes

We may improve, update, reorganize, replace, or retire course lessons, templates, examples, instructors, schedules, platform features, or supporting resources. We will not materially reduce a paid offering without a reasonable substitute, remedy, or notice where required by law.

Live events may be rescheduled, moved online, or cancelled because of low enrolment, illness, technical issues, safety concerns, or circumstances beyond reasonable control. Product-specific cancellation terms will apply.

Certificates and educational status

Where specified, SH3 Digital Academy™ may issue a certificate of completion to learners who satisfy the stated course requirements.

SH3 Digital Academy™ provides proprietary professional and business education. Unless expressly stated otherwise, a certificate does not constitute an academic degree, college or university credit, government accreditation, professional licence, regulated designation, employment guarantee, or authorization to provide regulated services.

No professional advice or guaranteed results

The Services provide education, frameworks, business guidance, and general information. They do not replace legal, financial, accounting, tax, privacy, cybersecurity, insurance, human-resources, medical, regulatory, or other licensed professional advice.

Business results depend on factors outside our control, including your decisions, implementation, market conditions, resources, timing, team capacity, and legal obligations. We do not guarantee revenue, savings, productivity gains, funding, employment, certification, compliance, or any specific outcome.

Artificial intelligence and human oversight

AI systems may produce incorrect, incomplete, biased, outdated, fabricated, or unsuitable outputs. Examples, prompts, scorecards, and frameworks supplied through the Services are learning and decision-support resources, not a guarantee that an AI output is accurate or fit for a particular purpose.

You remain responsible for deciding whether to use AI, protecting confidential and personal information, checking applicable policies and laws, verifying material facts, obtaining professional advice where needed, and approving the final output or decision.

Do not enter confidential, personal, regulated, privileged, security-sensitive, or commercially sensitive information into a public or unapproved AI platform.

Permitted use and licence

Subject to payment and compliance with these Terms, SH3 Digital grants you a limited, non-exclusive, non-transferable, revocable licence to access and use purchased materials for the personal, internal business, team, or organizational purpose stated at purchase.

Unless expressly permitted in writing, you may not reproduce, publish, upload, distribute, sell, sublicense, teach from, white-label, reverse engineer, scrape, build a competing product from, or commercially exploit the Services or their underlying structure.

Team use requires the number and type of licences purchased. A single-user purchase does not authorize company-wide distribution.

Intellectual property

The Services and their original content, including the P.I.N.C.H. Method™, AI in a Pinch™, V-Score™ and other names, frameworks, logic structures, assessments, scorecards, workbooks, templates, course materials, text, graphics, branding, and arrangement, are owned by or licensed to SH3 Digital and are protected by applicable intellectual property laws.

Purchasing or accessing a Service does not transfer ownership. All rights not expressly granted are reserved.

Your content and submissions

You retain ownership of original business information or content you submit. You grant SH3 Digital a limited licence to host, process, reproduce, and use that content only as reasonably necessary to deliver the requested Service, provide support, maintain records, protect security, and meet legal obligations.

You represent that you have the right to submit the content and that it does not infringe another person’s rights or contain unlawful material. Do not submit information you are not authorized to disclose.

Acceptable use

You may not use the Services to break the law, infringe intellectual property, harass others, distribute malware, attempt unauthorized access, bypass payment or access controls, scrape protected content, misrepresent credentials, generate deceptive or harmful material, or interfere with the website or another user.

We may investigate suspected misuse and suspend or terminate access where reasonably necessary to protect users, SH3 Digital, service providers, intellectual property, or legal obligations.

Third-party platforms, links, and tools

The Services may rely on or link to third-party learning platforms, payment processors, video tools, cloud services, analytics providers, email systems, AI services, and external websites. Those providers operate under their own terms and privacy practices.

We are not responsible for third-party content, availability, security, pricing, policy changes, or decisions. A link or integration does not necessarily constitute an endorsement.

Electronic communications

By providing contact information, you consent to receive transactional communications needed to administer purchases, accounts, courses, bookings, security notices, and service updates.

Marketing messages will be sent in accordance with applicable consent and unsubscribe requirements. You may withdraw marketing consent using the unsubscribe method provided, but you may still receive necessary transactional or legal messages.

Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided on an “as available” basis. We do not warrant that every feature will be uninterrupted, error-free, compatible with every device, or suitable for every business, industry, or jurisdiction.

Any statutory warranty, condition, or right that cannot legally be excluded remains in effect.

Limitation of liability

To the maximum extent permitted by law, SH3 Digital will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including lost profits, lost opportunities, loss of data, business interruption, or decisions made from unverified AI output.

Where liability cannot be excluded, SH3 Digital’s total liability arising from a specific paid Service will not exceed the amount you paid to SH3 Digital for that Service during the twelve months before the event giving rise to the claim, except where applicable law prohibits that limitation.

Indemnity

To the extent permitted by law, you agree to indemnify and hold SH3 Digital harmless from third-party claims, damages, and reasonable costs arising from your unlawful use of the Services, infringement of another person’s rights, unauthorized sharing of materials, or content you submit, except to the extent caused by SH3 Digital’s own unlawful conduct or negligence.

Suspension and termination

We may suspend or terminate access for material breach, non-payment, fraud, security risk, abusive conduct, intellectual property misuse, or unlawful activity. Where appropriate, we may provide notice and an opportunity to correct the issue.

Provisions concerning payment obligations, intellectual property, confidentiality, disclaimers, liability, dispute resolution, and other terms that by their nature should survive will continue after termination.

Governing law and disputes

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law rules.

The parties will first attempt in good faith to resolve a dispute by written communication. If it cannot be resolved, the courts located in Ontario will have jurisdiction, except where applicable consumer law gives you the right to bring a claim in another forum or prevents this choice of law or forum.

Changes to these Terms

We may update these Terms to reflect changes in the Services, business practices, technology, law, or risk. The updated version will display a revised date. Material changes may also be communicated through the website, learner account, or email where appropriate.

Changes apply prospectively unless law requires otherwise. Continued use after the effective date means you accept the revised Terms, but product-specific promises made at purchase will continue to govern that completed transaction unless changed by agreement or law.

Contact

Questions about these Terms, purchases, course access, or service agreements may be directed to SH3 Digital.