How SH3 Digital collects, uses, discloses, retains, and safeguards personal information across its website, Academy, products, and services.
SH3 Digital is committed to handling personal information responsibly and transparently.
This Policy describes the categories of information we may handle, why we use it, the service providers involved, and the choices available to you.
This Privacy Policy explains how SH3 Digital collects, uses, discloses, retains, and safeguards personal information in connection with SH3 Digital websites, SH3 Digital Academy™, AI in a Pinch™ courses and resources, digital products, workshops, assessments, consulting inquiries, and related services.
This Policy applies to information under SH3 Digital’s control. Third-party platforms, payment processors, learning systems, video services, AI tools, social networks, and linked websites have their own privacy practices.
SH3 Digital is responsible for personal information under its control and designates a Privacy Officer to oversee privacy practices, questions, access requests, and complaints.
Privacy contact: Privacy Officer, SH3 Digital, academy@sh3digital.com, Burlington, Ontario, Canada.
We may collect information directly from you when you visit the website, subscribe, create an account, enrol, make a purchase, download a resource, complete a form, attend an event, participate in a course, book a consultation, or communicate with us.
We may also receive limited information from authorized service providers, referral partners, event platforms, payment processors, learning-management systems, social media platforms, or your organization where it enrols you in a program.
We may use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:
If we want to use personal information for a materially different purpose, we will provide notice and obtain consent where required.
Consent may be express or implied depending on the sensitivity of the information, the context, and reasonable expectations. We aim to explain key purposes in clear language at or before collection.
You may withdraw consent for optional uses, subject to reasonable notice and legal or contractual restrictions. Withdrawal may prevent us from providing a feature or service that requires the information.
Transactional messages necessary to administer a purchase, account, security matter, or service are not treated as optional marketing communications.
Payments may be processed by third-party payment providers. Those providers may collect payment-card, bank, identity, fraud-prevention, and billing information under their own privacy policies and legal obligations.
SH3 Digital may receive transaction status, limited billing information, customer identifiers, and records needed for accounting, refunds, support, fraud prevention, and dispute management. We do not intentionally store complete payment-card numbers unless a lawful, secure service arrangement specifically requires it.
The website and service providers may use cookies, pixels, local storage, log files, and similar technologies to operate the website, remember preferences, support security, understand usage, improve performance, and, where enabled, measure marketing activity.
Some cookies are necessary for functions such as authentication, checkout, security, and saved preferences. Optional analytics or marketing technologies should be managed through available consent controls where required.
You can adjust browser settings to block or delete cookies, but some site functions may not work correctly. A separate Cookie Notice may provide additional detail when those technologies are configured.
We may use service providers to understand website or course usage, deliver emails, schedule appointments, manage customer relationships, and measure communications.
Marketing messages will be sent in accordance with applicable consent and unsubscribe requirements. You can unsubscribe through the message or contact us. Unsubscribing from marketing does not stop necessary transactional, security, or legal communications.
SH3 Digital may use AI-assisted or automated tools for limited business tasks such as drafting, organizing, summarizing, quality review, support triage, or analysis. We will apply reasonable controls appropriate to the sensitivity of the information and maintain human review where decisions or important outputs require judgment.
We do not ask users to place confidential, regulated, privileged, or sensitive personal information into public AI systems. Information entered directly into a third-party AI service is also subject to that provider’s terms and privacy practices.
Unless clearly disclosed, SH3 Digital does not make a legally significant decision about an individual solely through automated processing.
We may disclose personal information only for identified purposes, with consent, or as permitted or required by law, including to:
SH3 Digital does not sell personal information for money. We do not disclose personal information for unrelated third-party marketing without appropriate notice and consent.
Some service providers may store or process information outside Ontario or outside Canada, including in the United States or other jurisdictions. Information in another jurisdiction may be accessible to courts, law-enforcement, or government authorities under that jurisdiction’s laws.
SH3 Digital remains accountable for personal information under its control and uses contractual, organizational, and technical measures appropriate to the service and information involved. Contact the Privacy Officer for information about material cross-border processing practices.
We retain personal information only as long as reasonably necessary for the purposes identified, including service delivery, course records, customer support, accounting, tax, dispute resolution, security, legal obligations, and enforcement of agreements.
Retention periods vary by record type. When information is no longer required, we will securely delete, destroy, or anonymize it, subject to legal, technical, backup, and recordkeeping requirements.
SH3 Digital uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity, amount, format, and risks associated with the information. Measures may include access controls, authentication, encryption by service providers, confidentiality obligations, secure platforms, backups, monitoring, and staff or contractor guidance.
No online system or transmission is completely secure. You are responsible for protecting passwords, devices, downloaded files, and information you choose to transmit. Notify us promptly if you suspect unauthorized account access or a privacy incident.
If a security safeguard involving personal information is compromised, SH3 Digital will assess the circumstances, take reasonable containment and remediation steps, maintain required records, and provide notices to affected individuals and regulators where applicable law requires it.
You may request access to personal information SH3 Digital holds about you and ask that inaccurate or incomplete information be corrected. We may need to verify your identity and may lawfully withhold limited information, such as information about another person, privileged material, or information that cannot be disclosed for legal or security reasons.
You may also ask questions about consent, retention, service providers, safeguards, or the handling of a complaint. We will respond within the time required by applicable law and may charge only a fee permitted by law after providing notice.
The Services are primarily designed for adults, business owners, professionals, leaders, and workforce teams. They are not directed to children under 16.
A person under the age of majority should use the Services only with the involvement and consent of a parent, guardian, school, employer, or other authorized organization, as appropriate. Contact us if you believe a child has provided personal information without proper authorization.
The website may link to or integrate with third-party websites, social media, AI tools, video services, learning platforms, payment processors, scheduling systems, and other services. SH3 Digital does not control their privacy practices. Review the applicable third-party privacy policy before providing information.
If you access the Services from outside Canada, your information may be transferred to and processed in Canada and in jurisdictions used by our service providers. Local privacy laws may provide additional rights.
Where a law outside Canada applies to SH3 Digital, we will address valid requests and obligations in accordance with that law. This Policy does not create rights that do not otherwise apply.
We may update this Privacy Policy to reflect changes in technology, service providers, business practices, products, or law. The revised Policy will show an updated date. Material changes may also be communicated through the website, account, or email where appropriate.
We will obtain additional consent where required before using personal information for a materially new purpose.
Direct privacy questions, access or correction requests, consent withdrawals, and complaints to the SH3 Digital Privacy Officer. We will review the concern and explain the outcome or next steps.
If a concern is not resolved, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
Contact SH3 Digital at academy@sh3digital.com. This Privacy Policy should be reviewed against the actual website forms, cookies, analytics, payment systems, learning platform, service providers, and data-handling practices before publication.